SERVICES AVAILABLE

  • Quality family health care
  • Women’s health matters
  • Family planning,PAP smears, Pregnancy testing and management
  • Antenatal care
  • Men’s health care
  • Mature aged care
  • Nursing home visits
  • Travel medicine
  • Immunisations & Vaccinations
  • Wound care
  • Care plans
  • Cosmetic medicine
  • Skin /mole management
  • Spinal and joint therapy
  • Sports and recreational injury management
  • Insurance and private health checkups
  • Fractures and plaster casts
  • Minor surgical procedures and stitches
  • Counselling
  • Liquid nitrogen for sun spots and warts
  • Nurses on site
  • Pathology on site
  • Chiropractor on site

REPEAT PRESCRIPTIONS
It is practice policy to charge $10 for repeat prescriptions provided without a consultation. We ask that this be paid when collecting the prescription please. In most instances a repeat prescription will not be given unless you have visited the practice in the last few months. New prescriptions are a legal document and as such will only be provided at a proper consultation with your doctor. This helps maintain a high standard of appropriate health care. Patients requiring Authority Scripts must organise an appointment.

REFERRALS TO SPECIALISTS
To ensure the best management of your care, it is standard best practice for us to discuss your condition before referring you to a specialist.  You may request a particular specialist of your choice. Please note that we are not permitted by law to back-date specialist referrals, so please ensure that you have a current referral before you see the specialist. The charge for duplicate referrals is $20.

MEDICAL CERTIFICATES
Medical certificates are legal documents. They are available only if you present for consultation with one of our doctors. We cannot issue Certificates without you actually seeing the doctor and we are not permitted to issue Certificates retrospectively.

TEST RESULTS
Some test results may be given over the phone by our practice nurse (not the doctor) Monday to Friday from 12.30 to 1.30. Test results are an important part of your medical care and may need medical explanation. To avoid any misunderstanding and to allow for discussion of abnormal results, please make an appointment to see your doctor if the doctor or nurse asks you to.  Test results will only be given to the patient and not to other family members.

PRIVACY POLICY
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

REMINDER SYSTEM
Our practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.

COMPLAINTS AND SUGGESTIONS

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or our practice manager, Dr.Stuart Rome. You may prefer to write to us or use our suggestion box in the waiting room. We take your concerns, suggestions and complaints seriously.

 

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