We are pleased to announce the commencement of our new TELEPHONE or VIDEO  CONSULTATION service. These consultations are available with any doctor at any time in hours. You may book online for one of these services through the red “BOOK APPOINTMENT NOW” button above. The fees are outlined below.

Dr Lancaster is also offering VIDEO consultations.

How much will it cost?

A fee of $69 (standard) with a $39.10 rebate applies.

A fee of $89 (long) with a $75.75 rebate applies.

Pensioners may be bulk billed.

How can I have a Video consultation with Dr. Lancaster?

To have a video consultation with Dr. Lancaster you can ring the clinic or use the button above to book online.

Commonly used devices are Ipads, smart phones, tablets, laptops or computers.

What is a Video consultation?

Video consultations  are a screen based consultation from your device to the doctor.

They are useful for patients who are finding it difficult to attend the surgery in person. This may be because of work or family commitments, poor mobility, significant distance, they are away on holidays or for other various reasons.

It will function much the same way as a normal consultation. Dr. Lancaster will need to get a history from you, ask you some questions, provide advice and possibly organize investigations, scripts or referrals as she feels is appropriate.

Advantages of Video Consultations

Every patient’s situation is different but in general, the benefits of this service include:

  • improved access to your doctor
  • reduced waiting time
  • reduced travel time and costs
  • reduced absence from work.

What if I need to be examined?

As yet we haven’t developed robot arms to examine you! So, if Dr. Lancaster thinks you need to be examined, she will carry out what she can over the video consultation but will request that you attend the surgery at a time in the near future to be examined and to complete the consultation.

Internet connection for video consultation

It is recommended that you use a fixed line or fast WiFi internet connection for your video consultation rather than your mobile phone data. This will minimize the likelihood of drop-outs or fragmented picture and sound quality.

Will the video consultation be recorded?

No. Our practice does not record video consultations and we do not give patients permission to make their own recordings of a video consultation.

Who will be present?

Dr. Lancaster and yourself. As with a face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.

What if I need to cancel my appointment?

The same way you made the appointment is the way you can also cancel the appointment but remember that any appointment cancelled with less than 3 hours notice to refill that appointment with another patient will incur a $20 fee. You will also be charged that fee if you don’t attend that appointment.

We look forward to being able to assist you through this exciting technology.


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