Book Video Consultation

We are pleased to announce the commencement of our new VIDEO CONSULTATION service. Dr Lancaster is offering a limited number of online consultations on Tuesdays and Thursdays only and these appointments may be made through the link above.


 What is a Video consultation?

Video consultations  are a screen based consultation from your device to the doctor.

They are useful for patients who are finding it difficult to attend the surgery in person. This may be because of work or family commitments, poor mobility, significant distance, they are away on holidays or for other various reasons.

It will function much the same way as a normal consultation. Dr. Lancaster will need to get a history from you, ask you some questions, provide advice and possibly organize investigations, scripts or referrals as she feels is appropriate.

Advantages of Video Consultations

Every patient’s situation is different but in general, the benefits of this service include:

  • improved access to your doctor
  • reduced waiting time
  • reduced travel time and costs
  • reduced absence from work.

What if I need to be examined?

As yet we haven’t developed robot arms to examine you! So, if Dr. Lancaster thinks you need to be examined, she will carry out what she can over the video consultation but will request that you attend the surgery at a time in the near future to be examined and to complete the consultation.

How can I have a Video consultation with Dr. Lancaster?

To have a video consultation with Dr. Lancaster you click the button or link above. This link will direct you through the steps to register for the service, make an appointment and provide credit card details for payment of the service. You will then receive email notification of when the appointment is and how to access the consultation. As long as you have internet access and a device with a front facing camera, speakers and microphone, you will be able to consult with Dr. Lancaster via video consultation. Commonly used devices are Ipads, smart phones, tablets, laptops or computers.

Internet connection for video consultation

It is recommended that you use a fixed line or fast WiFi internet connection for your video consultation rather than your mobile phone data. This will minimize the likelihood of drop-outs or fragmented picture and sound quality.

How much will it cost?

For a standard 10 minute consultation the fee is $50. For a longer consultation of up to 25 minutes, the fee is $85.

Please nominate your appointment length carefully. Further payment will be required should you select an appointment slot that is too short.

Credit card details will be required before the appointment can commence and payment may be made from the moment the appointment is made right up to the beginning of the consultation.

Am I eligible for a Medicare rebate?

Medicare rebates for video consultations are available to patients from remote and regional areas, as well as patients of residential aged care facilities or Aboriginal health services anywhere in Australia. If you fall into one of these patient categories and are privately billed, you will be eligible for a Medicare rebate.

Otherwise, there is no Medicare rebate for a video consultation.

Will the video consultation be recorded?

No. Our practice does not record video consultations and we do not give patients permission to make their own recordings of a video consultation.

Who will be present?

Dr. Lancaster and yourself. As with a face-to-face appointment, your spouse, partner, family or friend may accompany you if you wish.

What if I need to cancel my appointment?

The same way you made the appointment, you can also cancel the appointment but remember that any appointment cancelled with less than 3 hours notice to refill that appointment with another patient will incur a $20 fee. You will also be charged that fee if you don’t attend that appointment.


We look forward to being able to assist you through this exciting technology.


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